Tuesday, December 15, 2009

Merry Christmas to me!

I got a brand new Coach purse and wallet this weekend!

BUT, the best part is that it. . .


Yes, you read that right!

Not one penny came out of my pocket.

How you ask?

Here's how.

Back in March, I had a bad, bad, bad day.

So, in an effort to make myself feel a bit better, I did a little retail therapy in the form of a brand spankin' new Coach purse.

So bad, I know.

My friend, Allison was able to pick me up a cute Coach Carly purse at the outlet for less than 1/2 of the original retail price.

It was love at first sight, I loved my purse.

With a heavy heart, I actually even tried to sell it to a friend once to help fund our pup's surgery.

She wasn't able to buy it at the time, so I continued to carry it.

In fact, I carried it every day for about 9 months.

Well, after time, it started to fray at the top a bit.

Just normal wear and tear, I figured.

The purse still looked ok for the most part and let's face it, I can be a bit rough with my stuff, sometimes.

I noticed that it was getting a bit dirty as well, so I decided to google how to clean it.

Found what I was looking for and then, I saw where some ladies had commented on their purses fraying and so forth.

I kept reading and reading and saw that Coach stood behind their purses and would either fix a defect if they were able to, or would replace it.

I also remembered a friend of mine stating the same thing, a while back.

Come to find out, there was a defect in the style of bag I was carrying, that caused it to fray.

So, I called the Coach store and told them the situation and they told me to bring it in. So, I did.

I get there and they tell me that it's unrepairable and I have two options:
1. I could keep my current purse and they would offer me a 40% discount off the purchase of a new Coach or. . .
2. Get a merchandise credit for $348!!!!! Which was more than double what I paid for my purse!

Needless to say, I took the credit!

I am now the proud new owner of this

and this.

I loved this.

It's so much funkier than I usually carry but I loved it!

They were sold out and I was way to impatient to order one.
Maybe, I was just scared they would change their mind on the credit? LOL

The ladies at the store could not have been any more helpful or nice.

They just went above and beyond my expectations!

They were even offering a cute nail polish kit for free with a purchase of $200 or more and they gave me one for Maddie.

They even told me that Coach offers a lifetime warranty on all their products and that even if the stitching came loose, that they would either repair it or replace it!

Can you believe that?

I am beyond thrilled with Coach and their customer service!

I never in my wildest dreams, thought I would have walked out of there with a new purse and wallet!

So like I said, Merry Christmas to me!!! : )


Anonymous said...

Ooh, la, la! HAPPY DAY TO YOU!

I recieved a lovely Prada purse many moons ago from a dear friend for Christmas. I still do love it so, even though it is starting to 'show' the love. ;)

micah @ the yellow front door said...

Wow, that is awesome!

Jess @ Frugal with a Flourish said...

This is why I love Coach. I have had a bag for three years and it still looks perfect. My BFF got a fray in her's and they did the same thing. She didn't even ask, she was in a Coach store and a sales associate saw her bag and offered her a new one due to her "trouble". That is customer service!

BTW - love your new bag!!

Paige said...

That's awesome! Love the purse!

Kate @ The Gaines Gang said...

I had that same carly bag and it did the same thing. I sold it on ebay for pennys. I waished I had taken time to goggle coach and thier return/exchange policy.

Love you new bag!

Katie@Yoga Gal said...

That is so awesome, I love Coach. I own a bag but I rarely wear it because it is easier to carry their wristlet with two kids! Merry Christmas, indeed (I bought myself shoes as a gift to and from myself for Christmas this year!:)).

heather said...

yay! yay! yay! love coach!


Beachbrights said...

Thanks for the story. I am a coach purse carrying fool...glad to know they stand by their products!

Make sure you email this posting to Coach (maybe you can get another free bag, ha!!!!)